Frequently Asked Questions
Find answers to common questions about our smart guitar gear and software.
Does the Spark amplifier work with acoustic guitars and basses?
Yes, Spark is a versatile smart amp that features dedicated presets and tonal profiles specifically designed for electric, acoustic, and bass guitars.
Do I need a subscription to use the BIAS FX software?
We offer both one-time purchase licenses for our standard software and optional subscription tiers for cloud-based features and expanded library access.
Can I use Positive Grid hardware as an audio interface?
Absolutely. Most of our hardware products, including the Spark series and RIFF, feature built-in USB audio interfaces for direct recording into your DAW.
How do I update the firmware on my device?
Firmware updates can be managed through the Positive Grid update tool on your computer or directly via the mobile app for Bluetooth-enabled devices.
Is the Spark app compatible with both iOS and Android?
Yes, the Spark companion app is available for download on both the Apple App Store and Google Play Store.
Does my purchase include a warranty?
All Positive Grid hardware comes with a standard one-year limited warranty covering manufacturing defects and hardware failures.